Refund Policy
Refund Policy
We offer a 30-day return policy from the date of delivery.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To initiate a return, please contact us first at [your email here] with your order details.
Returns & Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within a few business days.
Please note that processing times may vary depending on your bank or payment provider.
Non-returnable items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software
- Personal care items
- Any item not in its original condition, damaged, or missing parts not due to our error
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at [your email here].
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a tracked shipping service for returns, as we cannot guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at
keplerkits@gmail.com